Dataset
Consumer complaint database
Millions of consumer complaints about financial products, mortgages, credit cards, debt collection and loans, with product, issue, company response and ZIP-level geography, together with HMDA mortgage disclosures.
Dataset card
The Consumer Complaint Database is a public-domain dataset published by the U.S. Consumer Financial Protection Bureau (CFPB). It aggregates complaints submitted by consumers about financial products and services.
What this dataset contains
The database records consumer-submitted complaints handled by the CFPB, primarily covering consumer finance products such as mortgages, debt collection, credit reporting, and bank accounts. Each entry represents an individual complaint along with contextual metadata submitted by the consumer. Coverage reflects complaints forwarded to participating companies for response through the CFPB process.
Structure and fields
The provided schema does not list specific column names, so the exact fields are unknown from the available documentation. Based on typical CFPB complaint publications, the file would be expected to include complaint-level identifiers, product and sub-product categories, issue descriptions, company name, submission channel, date received, and state information. Any field-level detail beyond that cannot be verified from the supplied facts.
How analysts use it
Analysts use the Consumer Complaint Database to monitor trends in consumer dissatisfaction across financial product categories, track complaint volumes by company or product sub-issue, and benchmark regulatory or reputational risk signals. Investment teams may incorporate complaint trends as a sentiment or risk overlay when evaluating exposure to banks, mortgage servicers, debt collectors, or credit bureaus listed in the file.
Documentation & references 2
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